All CocoSun Club sales are final. Every piece is made to order just for you, so we do not accept returns or exchanges, and we do not offer refunds for change of mind, size, or fit. The only exception is an order that arrives damaged, defective, or incorrect, which we will always make right.

Why We Don't Accept Returns

Nothing is produced until you place your order. That means no warehouse of unsold inventory, and no way to restock or resell a piece that was cut and sewn to your order. Made-to-order production is how we avoid overproduction and waste, and a no-returns policy is part of that promise.

Before You Order

To get the right fit the first time:

• Check the size chart and fit notes on each product page.
• Confirm your size, color, and shipping address at checkout.
• Email haut.connect@gmail.com with any questions. We're happy to help you choose a size before you buy.

Order Changes and Cancellations

Production begins after you order. If you need to change or cancel an order, email [support email] within [24 hours] of purchase with your order number. Once production has started, we cannot change or cancel it.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, has a manufacturing defect, or isn't what you ordered, we will make it right at no cost to you.

1. Email [support email] within 14 days of delivery with your order number and clear photos of the issue.
2. We review your request and reply within 2 business days.
3. Once approved, you choose a replacement (made to order, about a week to produce) or a refund of your purchase, including original shipping.

If We Ask You to Send an Item Back

In most approved cases we will not need the item back. If we do, we will email you a prepaid return label, and you won't pay for shipping.

1. Pack the item in its original mailer or a sturdy bag or box.
2. Attach the prepaid label we provided.
3. Drop it off with the carrier named on the label within 14 days of our request.
4. Keep your drop-off receipt and tracking number until your refund or replacement is issued.

Please only ship an item back after we have approved it and sent a label. Returns sent without approval cannot be accepted. 

Refunds

Refunds are issued only for approved damaged, defective, or incorrect items, and for orders lost in transit. We refund to your original payment method within 5 to 10 business days of approval. Your bank or card issuer may take additional time to post it.

Contact Us

Questions about your order? Email haut.connect@gmail.com and we'll reply within 2 business days. Please include your order number so we can help faster.